Exxodium

“Until the end and back again, defiant to the last man. Till there’s nothing left to fight against, no surrender.” -VNV Nation, Defiant

I feel this is a good way to start off this post.

Since my last post on the issue, things haven’t gotten any better with the HTC Arrive. In fact, they’ve gotten worse. Allow me to enumerate the issues thus far:

1. Text messaging still capped at 160 characters. Other WP7 phones have this, even on CDMA networks (look no farther than the HTC Trophy). Only now, we have new information: This affects the 7 Pro variant on US Cellular, which absolves Sprint’s network of any blame over this issue.
2. The zune player will cease to work if you’re listening through the headphone jack, and you open or close the phone’s slider. This started happening with the official Mango update, and wasn’t present in the 7720 RTM build.
3. Battery life has been reduced in some instances. My own Arrive only lasts 8 hours with very light use, when it used to last more than 12.
4. Some of HTC’s apps in the Marketplace can no longer identify the Arrive as an HTC phone, and as such, no longer work.

I reached out to HTC over this, multiple times. I was told it would just be passed along within the company. I finally gave up and emailed them once I found out the official Mango update doesn’t fix the messaging bug, and, nothing. No information regarding any type of fix for this issue. At all. The thing that really set me off is not that the messaging bug was never fixed. It’s the fact that it wasn’t fixed and Mango further crippled the Arrive.

I’m really annoyed.

Annoyed because I bought this phone. And it was perfect. It had the little problem with not being able to send long messages. But so what? The phone got everything else right. But now, multiple issues are coming up, and using the phone is beginning to feel more annoying with each passing day. And HTC seems like it’s not willing to do anything about them.

So, I feel the only thing us Arrive users can do is band together, and collectively pressure Sprint and HTC into doing something or at least giving us a straight answer. If anything, If they’re just going to abandon us, I would like to know that much so that I may never trust them again.